To understand the factors that influence consumer behaviour and develop. It is the function performed not only by corporation president and the army general but also of the shop supervisors and the company commander. The role of ethical concerns in consumer purchase behavior. Product use is often of great interest to the marketer, because this may influence how a product is best positioned or how we can encourage increased consumption. Corporate ethical behavior corporate ethical behavior is understood to be the behavior or action of corporations that should be performed and can be considered as right. Understanding consumer behavior will assist business entities to be more practical at selling, designing, development of products or services, and every other different initiative that impacts their customers. The study focused on revealing the relationship either positively or negatively, between advertising and consumer buying behaviour.
Model answer paper of consumer behavior and market research m420. Give an example what are some preventative measures. Hi friends, this thread contains notes and handout pdf of consumer behavior elective for bba students. The field of consumer behaviour is the broad study of individuals, groups or organisations and the process they use to select secure and dispose of products, services, experiences or ideas to satisfy needs and the impacts that these processes have on the consumer and society. Marketing implications of consumer behaviour study of consumer behaviour modelling an overview consumer behaviour is comparatively a new field of study which evolved just after the second world war. Consumer behavior open courses by atlantic international. A general look at the model of consumer decision making from authors like onah and thomas 2004, kotler 2006 engel 1993 nicosia 1966 bear the same theme that consumer behaviour for a product is a sociological and psychological.
The future key for marketing could be to select more ethical and ecological. Due care theory 4 5 i problems with due care 5 ii the case of donoghue v stevenson1932 6 3. We predicted personality in particular es, a, and c would show significant positive correlations with the sas and cebs. It equally postulates what effect continuous advertisement of product has on consumer buying. Consumer behavior elective notes and handout pdf download for bba. The knowledge can serve as data for the development of educational programs designed to improve consumers decisionmaking regarding products and services.
Pdf consumer behaviour bba specialization marketing. Consumer behaviour, question paper of bba 4th semester, download previous years question paper 1. Key factors in boycott effectiveness and success are moral outrage of consumers and the firm or products. Consumer behaviour bba specialization marketing bba specialization marketing bba specialization marketing. Impact of brand image and advertisement on consumer buying. Consumer buying behaviour to be able to comprehend the impact the different factors have on the decision making of a consumer, it is essential to understand what, why, how, where and how much a consumer buys. Nature and importance of consumer behaviourbba, mba. Some of these response rates are lower than many attained in other consumer behavior studies, but surveys comprising older adults tend to be lower than average, in part because some older people are afraid of scams and junkmail sudbury and simcock, 2010 while survey response rates are declining overall.
Shoplifting, unethical consumer behaviour, and personality. Social status social class or social status is a powerful tool for segmenting markets. In this study, ethical behavior is divided into 5 major areas of stakeholder impact. The literature on this topic is scattered, complex, and disparate. Ms61 consumer behaviour and marketing research december 2000. Ethics, ethical behaviour and ethical issues consumer behaviour. Ethical issues in consumer behaviour submission date. Ppt on consumer behaviour for bba and mba powerpoint slides. This thesis is made for a subgroup of algol technics which specializes in the marketing of driver seats. The research areas included brand recognition, price and quality, as well as the. Then, the consumer decision making process and purchase behaviour will be studied and presented in detailed 2 to deliver a theoretical foundation for the empirical research of humorous advertising on vietnamese consumers buy. Bba ii semester bba n 205 organisation behaviour unit i introduction, nature and scope of ob, challenges and opportunities for ob, organization goals, models of ob, impact of global and cultural diversity on ob. Definition of ethical behaviour faculty of health professions definition. You have been asked to address a group of marketers on a number of issues related to consumer.
Solomon, consumer behaviour, phi learning private limited, new delhi, 2011 ramanuj majumdar, consumer behaviour, prentice hall of india, new delhi, 2011 loudon and della bitta, consumer behaviour. While this evolution has been continuous, it is only since the 1950s that the notion of consumer behaviour has responded to the conception and growth of modern. The impact of ethical considerations in purchase behavior. This led to paradigm shift of the manufacturers attention from product to. Unit ii individual behavior individual behavior, personality. The above courses are picked automatically by the website for indicative purpose only. Consumer behaviour starts before buying and even after buying. Consumer behaviour, question paper of bba 4th semester. Unit i consumer behaviour introduction to customer behavior definition as a consumer we are all unique and this uniqueness is reflected in the consumption pattern and the process of purchase. It is very important to understand that the buying behaviour of a consumer is. The first was proactively benefiting at the expense of the seller which refers to benefit that the customer receives due to their own actions, for example, returning. Craig smith, georgetown university each author contributed equally. The existing literature investigated the impact of sustainable clothing industries on the purchase behaviour armstrong et al.
Gerald zaltman ups foundation professor of service management. Celebrities used in ads have greater positive influence on people. Consumer behaviour 14mbamm301 department of mba, sjbit 1 consumer behavior subject code. The second category of consumer the organizational consumer includes profit and notforprofit. Get bbabbm marketing notes, ebooks free pdf download at. Sign up in less than 60 seconds, be part of the student community and find summaries and. Chapter iv theories on consumer behaviour consumer behaviour can be examined as it is a decision making process of an individual when consumer engaged in evaluating, acquiring, using or disposing goodsservices. Analysis of data which was collected by the use of questionnaire and hypotheses testing was done using multiple regression and ttest statistics. Project research proposal university of nigeria, nsukka. Ethics, ethical behaviour and ethical issues consumer behaviour ethical behaviour refers to behaviour that is ethically and morally correct according to the society. In each of these contexts, individuals, who are referred to as end users or ultimate consumers, buy the products for fine use. The aim primarily was to examine the effect of advertising on consumer buying behaviour within the nigerian context.
Many factors, specificities and characteristics influence the individual in what he is and the consumer in his decision making process, shopping habits, purchasing behavior, the brands he buys or the retailers he goes. These notes will definitely help you better your preparation for the sem exams. Consumer behavior can action for product or service. Consumer behaviour refers to the behaviour that consumer display in searching, purchasing, using, evaluating and disposing of products and services that they expect will satisfy their needs. With the study of vietnamese consumers buying behaviour and decision process, this paper can assist advertisers who plan to approach and influence vietnamese consumers by using humour. Algol technics year 2009 pages 56 the purpose of this study is to research the customer buying behavior in a specific market. It explores the different ways in which consumers around the world respond to marketing strategies, examining the interpretation of new stimuli using existing knowledge, and how both new and remembered knowledge. The decision making is basically depend on two important aspects that are the consumers expected amounts of satisfaction and the. Com 1st semester,download previous years question paper 3. Consumer behaviour notes on segmentation of market, techniques of. For example, the consumer boycott of barclays bank in the united kingdom was a major contributing factor in the banks decision to withdraw from south africacit had been the largest consumer bank in that country smith 1990.
School of distance education consumer behaviour page 7 3. Some of these response rates are lower than many attained in other consumer behavior studies, but surveys comprising older adults tend to be lower than average, in part because some older people are afraid of scams and junkmail sudbury and simcock, 2010 while survey response rates are declining overall tourangeau, 2004. Unethical consumer behaviour by cameron ridgway on prezi. Consumer behavior elective notes and handout pdf download. Pdf belief formation is a neglected part of research in consumer behaviour and a potentially valuable area of study for helping to clarify the. Advertisement convinces the people to use product consumer buying behavior. Muncy and vitell 1992 devised a questionnaire with 27 consumer behaviour statements, which collapsed into four factors.
The decision making is basically depend on two important aspects. Ethical behaviour respects the dignity, diversity and rights of individuals and groups of people. Name a situation where you have personally experienced unethical consumer behaviour and explain why it was unethical. A general look at the model of consumer decision making from authors like onah and thomas 2004, kotler 2006 engel 1993 nicosia 1966 bear the same theme that. Consumer behavior i about the tutorial consumer behavior is about the approach of how people buy and the use merchandise and services. These models are very important to marketers as they have the ability to explain and predict consumers purchase. Distribution channels and physical distribution 171 decisions 9. Government engineering college jhalawar model answer paper of. An analysis of consumer behaviour and decision process will be a very vital tool in order to give this research work a thorough and comprehensive touch. Since many environmental problems result from product disposal e. The sellers market has disappeared and buyers market has come up. Empirical research suggests that people from the same social group tend to have similar opportunities, live in similar types of housing, in the same areas, by similar products from the same types of outlets and generally conform to similar styles of living. Suppose you are a consultant with marketing society of kenya. However, students are requested to check with the university for the similarity of the course or for any other information in regard to the course.
Ethics, ethical behaviour and ethical issues consumer. Consumer behaviour 2 unit 1 introduction and concept meaning of consumer behaviour consumer behaviour is the study of individuals, groups, or organizations and the processes they use to select. The impact of ethical fashion on consumer purchase behavior. One of the more recent concepts on consumer behavior is known. Productproduct concept, product classification 78 and new product development 5. Ethical behaviour is characterized by honesty, fairness and equity in interpersonal, professional and academic relationships and in research and scholarly activities. Assessing the relationship between personality factors and. Consumer purchase be examined on the basis of brand awareness, association behavior positively affects by emotional responses.
The difference in consumer behaviour is due to individual factors such as nature of the consumers life style, culture, etc. The model is based on the idea that, in essence, consumer behaviour is determined by the predominance of rational reasons related to the interests of the organization, and of personal interest. Consumers attitude towards online shopping is a prominent factor affecting actual buying behaviour. Impact of humor in advertising on consumer pur chase decision. Consumer behavior lecture notesebook pdf download for sixth. Consumer behaviour is comparatively a new field of study which evolved just after the second. Discuss, share and download free lecture notes, ebooks, handouts for bbabbm marketing students in india.
Consumer behavior involves the use and disposal of products as well as the study of how they are purchased. Impact of brand image and advertisement on consumer. Consumer behaviour examines the relationship between consumers and culture, and the impact of current trends on consumer behaviour. Advertisement has significant relationship with people rely on advertisements rather than other sources consumer buying behavior.
Consumer buying behaviour refers to the buying behaviour of the ultimate consumer. Consumer behavior the following course in benchmarking and crm is provided in its entirety by atlantic international universitys open access initiative which strives to make knowledge and education readily available to those seeking advancement regardless of their socioeconomic situation, location or other previously limiting factors. Segmentation of market consumer behaviour bbamantra. Advances in consumer research volume 20, 1993 pages 119122. The efforts of all marketers are to influence the behaviour of consumers in a desired. Survey method of data collection was used in the course of the research. The personal consumer buys goods and services for his or her own use, for the use of the household or as a gift for a friend. Apr 11, 2016 consumer behaviour notes for bba students 1. We found all five personality dimensions associated with unethical consumer behaviour and shoplifting, with greater amounts of es and e predicting the. In the domain of consumer behaviour research, there are general models of buying behaviour that depict the process which consumers use in making a purchase decision. Over the past few decades, there have been many improvements made on the way that consumer behavior is analyzed.